Customer Support Technician

Job Summary

To support an outstanding Support team, the full-time Customer Support Technician will assist customers with technical questions and issues related to software and products, delivering friendly service remotely from the United States or Canada.

Key responsibilities

• Deliver professional and empathetic customer support while maintaining discretion in communications
• Troubleshoot and resolve customer issues across software and products, including complex cases
• Document cases clearly and contribute to knowledge management by improving KB articles and resources

Required qualifications

• 1+ year of customer support or service experience, preferably in SaaS
• Strong troubleshooting and problem-solving skills with the ability to diagnose issues accurately
• Solid understanding of assigned product areas and relevant tools
• Collaborative team player who adapts to change and contributes knowledge
• Applied Epic experience is a plus