Customer Support Technician

Job Summary

Joining a dynamic support team, the full-time Associate Customer Support Technician will assist customers with inquiries related to software and hardware issues, providing efficient service remotely via phone, chat, and email.

Key responsibilities

• Answer real-time customer inquiries regarding software applications through various communication channels
• Triage and troubleshoot customer problems, documenting the nature of issues encountered
• Provide professional and courteous customer service while escalating unresolved issues to the appropriate support level

Required qualifications

• 1+ years of customer service experience
• Experience working with technology and Microsoft applications
• Familiarity with case management systems such as Salesforce or Jira
• Confidence in learning about various technology applications and network infrastructure
• Experience in a real-time customer support center is preferred