Customer Support Technician

Job Summary

Working remotely on a full-time basis, the Customer Support Technician will support customer happiness and retention by managing support tickets, solving complex issues, and collaborating with cross-functional teams in the cannabis industry.

Key responsibilities

• Responding to support tickets and identifying customer issues
• Relaying advanced customer problems to the customer success and engineering teams with detailed notes
• Creating knowledge base articles based on common customer inquiries

Required qualifications

• Strong desire to learn and succeed in supporting cannabis operations
• Prior experience in a technical support capacity, handling customer calls directly
• Ability to communicate fluently in English, both verbally and in writing
• Experience using technical tools such as SQL and ticketing solutions
• Proven problem-solving skills with a focus on proposing solutions