Customer Support Technician

Job Summary

Providing remote support, the full-time Associate Customer Support Technician will assist customers with inquiries and issues related to software and hardware products, ensuring efficient and friendly service through various communication channels.

Key responsibilities

• Answer real-time customer inquiries via phone, email, or chat regarding software applications
• Triage and troubleshoot customer problems, documenting the nature of the issues
• Communicate and escalate unresolved issues to the appropriate support level

Required qualifications

• 1+ years of customer service experience
• Experience working with technology and Microsoft applications
• Background in a real-time customer support center, preferably in B2B services
• Familiarity with case management systems such as Salesforce or Jira
• Passion for problem-solving and delivering high-quality customer care