Customer Support Technician

Job Summary

Working remotely, the full-time Associate Customer Support Technician will assist customers with inquiries related to software and hardware, providing efficient and friendly service via phone, email, and chat.

Key responsibilities

• Answer real-time customer inquiries regarding software applications and troubleshoot issues
• Triage and document customer problems to ensure effective resolution
• Communicate unresolved issues to the appropriate support level for further assistance

Required qualifications

• 1+ years of customer service experience
• Experience working with technology and Microsoft applications
• Background in a real-time customer support center, preferably in a B2B environment
• Familiarity with case management systems such as Salesforce or Jira
• Passion for problem-solving and delivering high-quality customer care