Customer Support Technician

Job Summary

To support a dynamic support team, the full-time Associate Customer Support Technician will assist customers with inquiries related to software and hardware products, providing efficient service remotely through phone, chat, and email.

Key responsibilities

• Answer real-time customer inquiries via phone, email, or chat regarding software application issues
• Triage and troubleshoot customer problems, documenting the nature of the issues
• Provide professional and courteous customer service while focusing on problem resolution

Required qualifications

• 1+ years of customer service experience
• Experience working with technology and Microsoft applications
• Familiarity with case management systems such as Salesforce or Jira
• Confidence in learning about various technology applications and software
• Experience in a real-time customer support center, preferably in B2B services