Customer Support Technician

Job Summary

Owning the technical offboarding and access-deprovisioning lifecycle, the full-time remote Customer Support Technician will manage user account de-provisioning, ensure compliance with security protocols, and provide tier-1 help desk support for onboarding and access requests in a fast-paced environment.

Key responsibilities

• Oversee the offboarding process, including de-provisioning user accounts and revoking access across various platforms
• Maintain accurate records and meet client SLAs for de-provisioning while treating each offboarding as a security event
• Monitor and triage the offboarding queue, ensuring timely communication with client contacts during sensitive processes

Required qualifications

• 1-2 years of experience in a help desk, IT support, or fast-paced operations role, or a strong aptitude for the field
• Detail-oriented and process-driven mindset, particularly regarding access and security
• Familiarity with help desk ticketing systems and collaboration tools like Jira, Slack, or Teams
• Comfortable working with Google Workspace, Microsoft 365, and both Mac and Windows operating systems
• Commitment to continuous learning and the ability to quickly absorb and apply new information