Customer Support Technician

Job Summary

Providing exceptional customer, technical, and product support, the full-time remote Customer Support Technician will resolve customer support tickets, contribute to departmental efficiency, and maintain expert knowledge of the SkySlope platform.

Key responsibilities

• Responding to and resolving customer support tickets via email, live chat, and phone calls while building rapport
• Supporting team members to enhance overall departmental efficiency
• Maintaining expert-level proficiency on the SkySlope platform to confidently resolve customer issues

Required qualifications

• Experience providing high-level customer service, preferably in a technology environment or call center
• Experience multitasking across multiple responsibilities
• Familiarity with both Microsoft and Mac platforms
• Experience using various web browsers
• Ability to type 40+ WPM