Customer Support Technician
Job Summary
Providing exceptional technical support remotely, the full-time Customer Support Technician will manage customer support tickets through various channels, troubleshoot technical issues, and contribute to departmental efficiency while maintaining high customer satisfaction ratings.
Key responsibilities:
- Handle customer support tickets via email, live chat, and phone, ensuring timely responses and adherence to Service Level Agreements (SLAs)
- Maintain high levels of customer satisfaction by achieving a ticket rating average of 9.7 or higher and effectively communicating throughout the troubleshooting process
- Support team members during fluctuating ticket volumes and utilize downtime for additional tasks assigned by leadership
Required qualifications:
- Proficiency in the SkySlope platform and related technical problem-solving
- Ability to type at least 40 words per minute
- Experience in customer service roles, particularly in technical support
- Strong multitasking skills and a team-oriented mindset
- Willingness to engage in performance discussions and personal development with leadership
Complete Job Description
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