Customer Support Technician

Job Summary

A company is looking for a Customer Support Technician.

Key Responsibilities:

• Accurately and efficiently manage customer support requests via phone, email, and customer portal
• Diagnose, prioritize, and troubleshoot customer issues through to resolution
• Educate and train customers on solutions to help them achieve their objectives with our systems

Required Qualifications:

• Bachelor's degree and prior work-related experience or equivalent preferred
• 1+ years of experience in a customer service or customer support role preferred
• Proficiency in Windows and Microsoft Office
• Strong technical aptitude with general understanding of website functionality and related technologies
• Ability to learn and assimilate new information quickly