Customer Support Technician II
Job Summary
Providing mission-critical technical support for Motorola ASTRO systems, the full-time hybrid Customer Support Technician II will manage incident resolution, maintain customer communication, and ensure the stability of public safety communications for commercial and government clients.
Key responsibilities
- Provide high-level technical support for Motorola ASTRO systems and Land Mobile Radio (LMR) infrastructure
- Drive incidents to resolution by performing triage, documenting troubleshooting steps, and escalating complex issues as needed
- Maintain professional communication with customers and stakeholders via phone, email, and ticketing systems
Required qualifications
- High School Diploma or Equivalent
- 2+ years of Technical Support experience
- Ability to obtain background clearance as required by government customers
- Legal authorization to work in the U.S. indefinitely
- Experience with Active Directory, Network Troubleshooting, and various operating systems including Windows/Windows Server and Linux/Unix
Complete Job Description
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