Customer Support Technician II

Job Summary

A company is looking for a Customer Support Technician II (Hybrid).

Key Responsibilities

• Provide high-level technical support for Motorola ASTRO systems and Land Mobile Radio (LMR) infrastructure
• Drive incidents to resolution by performing initial triage and documenting troubleshooting steps
• Maintain consistent communication with customers and stakeholders to manage expectations

Required Qualifications

• High School Diploma or Equivalent
• 2+ years of Technical Support experience
• Ability to obtain background clearance as required by government customers
• Experience with Active Directory and Network Troubleshooting
• Familiarity with operating systems including Windows/Windows Server and Linux/Unix