Customer Support Technician II

Job Summary

Providing mission-critical technical support for Motorola ASTRO systems, the full-time hybrid Customer Support Technician II will manage incident resolution, ensure system stability for public safety communications, and maintain professional communication with stakeholders.

Key Responsibilities

• Provide high-level technical support for Motorola ASTRO systems and Land Mobile Radio (LMR) infrastructure
• Drive incidents to resolution by performing triage, documenting troubleshooting steps, and escalating complex issues as needed
• Maintain consistent communication with customers and stakeholders to manage expectations and build strong relationships

Required Qualifications

• High School Diploma or Equivalent
• 2+ years of Technical Support experience
• Experience with Active Directory and Network Troubleshooting
• Familiarity with operating systems including Windows/Windows Server and Linux/Unix
• Ability to obtain background clearance as required by government customers