Customer Support Technology Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 16, 2026

This job expires in: 4 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Customer Support Technology Specialist dedicated to administering customer support tools.

Key Responsibilities:

Serve as the internal expert on customer support tools and platforms
Administer, configure, and optimize call center agent-facing tools
Collaborate with teams to develop and implement new features and troubleshoot issues

Required Qualifications:

Bachelor's Degree in engineering, math, computer science, information technology, or related discipline
2+ years of experience as a customer support technology and operations specialist
Experience with Zendesk and Talkdesk platforms
Experience working with BPO vendors and multiple customer service channels
Proficiency in SQL and experience with APIs is preferred

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