Customer Support Trainer

Job Summary

A company is looking for a Revenue Enablement Specialist - Customer Support Trainer.

Key Responsibilities

• Drive and elevate the learning and upskilling experience for the customer support team
• Apply technical writing and adult learning best practices to create training materials
• Execute training initiatives and assist in managing individual development plans

Required Qualifications

• 4+ years in a high-paced Customer Support Call Centre environment
• 2+ years in a training, coaching, or leadership role
• Expertise in technical writing in English and fluency in Spanish
• Proven track record in facilitating engaging in-person learning sessions
• Experience in building on-demand learning content