Customer Support Workflow Interviewer
Job Summary
To support research on customer support workflows, customer support professionals will participate in a remote contract interview focused on their experiences using ServiceNow for ticket management and workflow optimization.
Key responsibilities
- Walk through daily customer support and service workflows
- Describe the use of ServiceNow for tracking and resolving customer tickets
- Discuss challenges faced when managing high volumes of requests
Required qualifications
- Current professional experience in customer support or service desk operations
- Hands-on experience using ServiceNow for day-to-day ticket management
- Ability to discuss workflow choices and pain points in a virtual interview
- Availability for a 30-minute remote conversation
Complete Job Description
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