Customer Technical Support

Job Summary

A company is looking for a Customer Product Support specialist.

Key Responsibilities

• Gather information from customers, document actions taken, and troubleshoot issues while minimizing disruption
• Maintain a strong functional knowledge of the company's core products and provide support for project estimates and budget controls
• Monitor customer inquiries through the ticketing system and facilitate remote meetings for troubleshooting

Required Qualifications

• At least one year of software application development or support experience
• Experience with Microsoft Office Suite; Excel Macro experience preferred
• Experience with bug and case tracking systems; Azure DevOps and Service Now preferred
• Experience in customer communication via phone and/or video
• SaaS troubleshooting experience is ideal