Customer Technical Support Representative

Job Summary

A company is looking for a Customer Technical Support Representative - Part Time.

Key Responsibilities

• Review student/instructor feedback on zyBooks content and validate it
• Assist users with account management tasks such as merging accounts and resetting passwords
• Escalate issues to internal teams and manage their progress while providing updates to users

Required Qualifications

• Sophomore or Junior pursuing a degree in CS/CE/IT/Engineering/Math at a college/university
• Proficiency in fundamentals taught in an introductory course for the relevant degree
• Available to work off hours, including evenings and weekends
• Access to a laptop or computer