Customer Technical Support Specialist

Job Summary

A company is looking for a Customer Technical Support Specialist to join their Customer Support team.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Troubleshoot and resolve product-related issues, documenting customer interactions and solutions
• Collaborate with cross-functional teams to relay customer feedback and improve overall customer experience

Required Qualifications:

• Bachelor's degree or equivalent work experience preferred
• 2 years in a customer-facing or support role, ideally in a SaaS or technology environment
• Familiarity with help desk software (Zendesk, Intercom, Salesforce Service Cloud) is a plus
• Experience in a fast-paced, remote-first environment
• Customer service experience with a strong phone presence