Customer Training Manager

Job Summary

A company is looking for a Customer Training Manager to design and deliver training programs for customers in the education sector.

Key Responsibilities:

• Develops, manages, and delivers customer training programs to enhance service for new and existing customers
• Collaborates with various departments to create training content and requirements
• Measures the effectiveness of training programs and maintains current training materials

Required Qualifications:

• A minimum of 5 years of experience in instructional design and customer training
• Experience with Salesforce and Zendesk is preferred
• Proven ability to collaborate across different teams and departments
• Demonstrated project management skills with the ability to handle multiple projects
• Experience in creating engaging video content for training purposes