Customer Transformation Specialist
Job Summary
To support customer engagement and operational improvement, the full-time Customer Transformation Specialist will work remotely to understand customer operations, guide behavior changes for increased value, and share insights with cross-functional teams to enhance product offerings.
Key responsibilities
- Understand customer operations and identify areas of friction in buying, selling, and inventory processes
- Guide customers in implementing practical behavior changes to maximize value from the platform
- Collaborate with Product, Support, Marketing, and Sales to provide actionable insights for product improvements and strategy enhancements
Required qualifications
- Experience in Customer Success, Account Management, or B2B operational transformation
- Fluency in English is mandatory
- Strong communication skills with the ability to lead challenging conversations
- Ability to handle objections constructively and use feedback for improvement
- Experience in the floriculture industry is a strong plus
Complete Job Description
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