Customer Value Architect

Job Summary

To support a growing customer success team, the full-time Customer Value Architect will engage with high-value customers to drive adoption and demonstrate the value of the Neara platform, working remotely while ensuring effective use and integration of solutions within client organizations.

Key responsibilities

• Develop a strong understanding of the Neara software platform to effectively communicate its value to customers
• Work closely with customers to ensure successful adoption and delivery of Neara solutions, aligning them with customer business goals
• Collaborate with sales and deployment teams to enhance customer satisfaction and identify opportunities for expanded platform use

Required qualifications

• Significant experience in enterprise account engagement and client management, preferably in a consulting environment
• Familiarity with enterprise software platforms and their deployment
• Fluency in English and Portuguese; Spanish is a plus
• Experience in developing customer value and ROI frameworks aligned with client priorities
• Proficiency in programming and data integration, with skills in various software languages