Customer Value Architect

Job Summary

To support dealership performance improvement, the full-time remote Customer Value Architect will conduct performance assessments, develop tier advancement plans, and facilitate high-stakes conversations while leveraging deep expertise in dealership operations and the Tekion platform.

Key responsibilities

• Conduct performance assessments using the Dealer Maturity Model and create tier advancement plans for accounts
• Facilitate high-stakes conversations, including value reviews and workflow redesign sessions, using a structured discovery methodology
• Maintain mastery of the Tekion platform and serve as an escalation resource for complex product inquiries

Required qualifications

• Direct experience in automotive dealership operations as a GM, controller, or department manager
• Demonstrated fluency with DMS platforms and dealership technology
• Structured consulting or advisory instincts with the ability to diagnose situations and guide stakeholders
• Prior experience with Tekion or a comparable DMS at an administrative or power user level is preferred
• Bachelor's degree in Business, Automotive Management, or related field, or equivalent dealership operations experience