Customer Value Director

Job Summary

Managing strategic customer relationships post-go-live, the full-time remote Customer Value Director will drive customer success and satisfaction by executing tailored success plans, coordinating cross-functional teams, and delivering impactful business reviews.

Key responsibilities

• Act as the primary post-go-live contact for customers, serving as a trusted advisor to drive customer success
• Develop and execute customer value plans, including workshops and periodic business reviews to ensure measurable outcomes
• Support customer growth and retention goals through proactive engagement and communication of best practices and product updates

Required qualifications

• Deep expertise in P2P or S2C domains with a strong background in customer relationship management
• Proven ability to influence and engage executive stakeholders in value-based business conversations
• Strong project management skills to coordinate cross-functional teams in dynamic environments
• Exceptional communication and analytical skills for presenting insights to executive audiences
• Entrepreneurial mindset with a SaaS/software background and a minimum of a bachelor's degree (master's preferred)