Customer Value Operations Lead

Job Summary

Driving operational excellence for strategic accounts, the full-time Customer Value Operations Lead will manage the cadence for the Office of IDCV, enhance executive presentations, and collaborate with cross-functional teams to maximize customer value in a remote setting.

Key responsibilities

• Drive the operating cadence for the Office of IDCV across strategic accounts
• Prepare and improve QBR and customer executive presentations that clearly identify, deliver, and communicate Fortress value
• Diagnose customer value gaps and create action plans for at-risk customers

Required qualifications

• 3+ years of experience in customer success, business operations, or related execution roles
• Bachelor's degree in business, operations, engineering, analytics, or a related field, or equivalent experience
• Demonstrated ability to drive cross-functional initiatives to closure without relying on formal authority
• Strong executive presentation and PowerPoint skills
• Practical fluency with AI tools and a bias toward using automation to improve workflows