Customer Value Partner

Job Summary

Owning the customer relationship from scoping through implementation and ongoing growth, the full-time remote Customer Value Partner will manage the full customer lifecycle, ensuring delivery aligns with client objectives while driving commercial outcomes and optimizing performance.

Key Responsibilities

• Manage the complete customer lifecycle, from initial scoping and implementation to ongoing value realization and new use cases
• Deliver according to best practices and methodology, tracking progress and reporting clearly throughout the process
• Understand and build customer-specific value, designing success plans that align with each client's business objectives

Required Qualifications

• 5+ years in customer-facing roles, including customer success, engagement management, or delivery/project management in B2B enterprise software
• Proven track record managing accounts with $500K+ ARR and driving cross-sell or expansion efforts
• Strong understanding of SaaS and enterprise software delivery models, with experience in AML or fraud prevention preferred
• Hands-on experience with AI tools and techniques to enhance customer delivery and analysis
• Fluent German communication skills, with the ability to operate effectively at the C-suite level