Customs Brokerage Support

Job Summary

To support customers in complex customs and logistics environments, the full-time Customs Brokerage Support role will deliver expert assistance, resolve technical issues, and enhance product adoption while working remotely.

Key responsibilities

• Provide high-quality customer support by resolving 90% of inbound inquiries within SLA and maintaining strong customer satisfaction scores
• Diagnose and resolve technical issues across logistics and customs platforms, minimizing customer downtime
• Collaborate with cross-functional teams to improve support documentation and workflows, reducing repeat issues

Required qualifications

• Working knowledge of customs brokerage processes and tools (e.g., ABI, AMS, FTZ workflows)
• Experience supporting software applications in logistics, transportation, or supply chain environments
• Ability to troubleshoot technical issues across platforms and integrations
• Familiarity with EDI or system integrations is preferred
• Strong proficiency with Microsoft Windows and Office tools