CX Associate

Job Summary

A company is looking for a CX Associate.

Key Responsibilities:

• Provide support to customers via email, chat, and phone
• Investigate and resolve customer complaints and issues
• Maintain detailed records of customer interactions and feedback

Required Qualifications:

• 1-3 years experience in a similar customer-facing role
• Familiarity with ecommerce platforms and customer support tools
• Strong time management skills and ability to work independently
• Adaptability and willingness to learn and grow with the company
• Authorized to work in the United States