CX Business Analyst

Job Summary

To support the delivery of strategic customer experience solutions, the full-time CX Business Analyst will design, test, and implement CX solutions while collaborating with cross-functional teams in a remote environment.

Key responsibilities

• Contribute to design, business case development, and testing as part of delivery teams
• Develop detailed design artifacts and assist in conducting Joint Application Design (JAD) sessions
• Write and execute test cases, ensuring traceability and managing client expectations through daily interactions

Required qualifications

• 4+ years of business consulting experience, including 2+ years on large-scale projects
• Expertise in writing page, form, and service designs using Microsoft Word
• Proficiency in creating page mockups with Microsoft Visio
• Experience in tracking deliverables with Microsoft Excel
• Ability to develop business strategies based on analytical skills and business knowledge