CX Content Specialist

Job Summary

Working remotely, the full-time CX Content Specialist will develop, organize, and maintain high-quality content that supports the Customer Experience team and cross-functional partners, ensuring clarity and consistency while managing content requests and knowledge bases.

Key responsibilities

• Create and refine CX content that aligns with brand voice and style
• Audit internal and external Salesforce content for accuracy and relevance
• Translate process maps and workflows into clear guides for CX team members

Required qualifications

• Bachelor's degree in English, Communication, Technical Writing, or a related field
• 2+ years of experience in technical writing or content development
• Experience with content management systems and knowledge bases, Salesforce preferred
• Ability to convey technical information in an engaging manner
• Self-starter with the ability to work independently