CX Demo Environment Administrator

Job Summary

A company is looking for a CX Solutions Engineering Demo Environment Administrator to manage and optimize demo environments for Solutions Engineers.

Key Responsibilities

• Administer and maintain CX demo environments ensuring they are stable, secure, and sales-ready
• Design and configure AI-powered Virtual Agents and chatbots for demo scenarios
• Monitor performance and troubleshoot issues to ensure high availability and reliability of demo environments

Required Qualifications

• 5+ years of experience in Solutions Engineering, Systems Engineering, or similar technical roles
• Strong background in Contact Center (CCaaS), UCaaS, or related CX platforms
• Hands-on experience with Virtual Agents, IVAs, chatbots, or conversational AI platforms
• Familiarity with CRM platforms and experience managing SaaS environments
• Experience configuring routing, IVRs, integrations, and reporting tools