CX Design Lead

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Mon, Apr 01, 2024

Job Category: Consulting

Employment Status: Permanent

Career Level: Experienced

Job Summary

A company is looking for a CX Design Lead.

Key Responsibilities:

Co-create the Customer Experience Design strategy and roadmap aligned with business objectives
Collaborate with external partners for high-level service design projects
Develop in-house CX design capabilities and infrastructure for strategic design projects

Required Qualifications:

5+ years of experience in Customer Experience, Service Design, or related field
Expertise in service blueprinting, customer journey mapping, and experience research
Capability building, training, and facilitating workshops for design practices
Experience in managing external partners
Demonstrated ability to champion customer-first design principles and drive organizational change

COMPLETE JOB DESCRIPTION

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Job is Expired

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