CX Insights Manager

Job Summary

A company is looking for a CX Insights Manager (Remote in USA).

Key Responsibilities

• Build and lead teams responsible for CX listening, interaction analytics, and insight delivery
• Guide the creation of journey level views of the customer experience using structured and unstructured data
• Lead omnichannel monitoring and insight generation across interactions, journeys, and touchpoints

Required Qualifications

• 5+ years leading insights, analytics, and CX-focused teams
• Expertise in converting customer data into actionable business strategies
• Proven leadership in reporting and analytics functions with knowledge of BI tools and SQL
• Experience collaborating across Operations, WFM, Training, and QA environments
• Strong CX and analytics credentials, with knowledge of CX operating models