CX Knowledge Specialist

Job Summary

A company is looking for a CX Knowledge Specialist to create and maintain documentation to support employees and customers.

Key Responsibilities

• Create, maintain, and optimize documentation for knowledge assets
• Collaborate with internal teams to source information and monitor evolving needs
• Enhance operational efficiency through effective documentation and communication strategies

Required Qualifications

• Bachelor's degree or Associate's degree with 2 years of experience
• Minimum of 24 months of previous Service Desk, Help Desk, or Customer Service experience preferred
• Experience with Salesforce and Office applications
• Ability to type greater than 70 words per minute
• Reliable internet service provider (ISP)