CX Management Consultant

Job Summary

A company is looking for a CX Management Consultant.

Key Responsibilities

• Serve as a trusted advisor on contact center operations, CX strategies, and AI enablement
• Design and operationalize solutions that enhance customer and employee experiences
• Facilitate workshops and synthesize findings into deliverable packages for clients

Required Qualifications

• 5-7 years of experience in contact center operational leadership
• Bachelor's Degree required
• Familiarity with CX Cloud Hyperscalers, AI solutions, and CRM platforms
• Proven experience in strategic advisory and business case development
• Ability to thrive in a remote, fast-paced environment