CX Operations Analyst

Job Summary

A company is looking for a CX Operations Analyst to join their Revenue Operations organization.

Key Responsibilities

• Build and maintain centralized dashboards for CX functions
• Monitor and troubleshoot data issues across CX systems and ensure timely resolution
• Deliver actionable insights on customer trends and support ad hoc analysis requests

Required Qualifications

• 3-5 years of experience in Revenue Operations, CX Operations, or Analytics roles within a SaaS environment
• Hands-on experience with data visualization tools (e.g., Looker, Tableau)
• Proficiency in SQL and comfortable querying large datasets
• Strong understanding of SaaS metrics such as churn, retention, and CSAT
• Experience collaborating with data, operations, and customer-facing teams