CX Operations Consultant
Job Summary
Seeking a remote CX Operations Consultant, the role focuses on evaluating and enhancing customer support platforms through AI-driven automation solutions, requiring a blend of technical expertise and strategic insight.
Key responsibilities
- Evaluate existing customer support platforms and assess automation maturity
- Develop AI readiness assessments and implement tailored automation strategies
- Analyze support workflows to identify inefficiencies and recommend AI-powered solutions
Required qualifications
- Fluency in English
- 1+ year of experience in AI-driven customer support automation
- Strong understanding of customer support operations and key performance metrics
- Hands-on experience with platforms like Zendesk, Freshdesk, and Intercom
- Solid knowledge of AI applications in customer support
Complete Job Description
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