CX Operations Specialist

Job Summary

Seeking a strategic and operationally minded individual, the full-time CX Operations Specialist will enhance the Customer Experience organization by managing resource alignment, operational workflows, and service delivery execution in a remote setting.

Key Responsibilities

• Lead the end-to-end coordination and strategic assignment of licenses for select partners
• Maintain and manage an inbound request queue while collaborating cross-functionally with various teams
• Drive continuous improvement in workflows and operational efficiencies, ensuring seamless customer experiences

Required Qualifications

• 2-3 years of experience in program management, resource planning, or related roles within a services or SaaS organization
• Proven track record of managing cross-functional stakeholder relationships and balancing multiple priorities
• Experience with scheduling, CRM, or project management tools (e.g., FinancialForce, Asana, Salesforce)
• Hands-on experience with operational processes such as queue management and ticket triage
• Exceptional organizational skills with strong attention to detail and time management abilities