CX Operations Transformation Director

Job Summary

A company is looking for a CX Operations Transformation Director.

Key Responsibilities:

• Design and implement core CX workflows across Customer Success, Services, and Support
• Translate CX leadership direction into operational processes and system requirements
• Define system requirements and guide IT teams through implementation

Required Qualifications:

• Bachelor's degree required; MBA or equivalent preferred
• 12+ years of experience in operations, consulting, or business operations
• Proven experience designing and implementing business processes in a cross-functional environment
• Experience with business systems such as CRM and customer success platforms
• Demonstrated experience translating business needs into operational processes and guiding implementation