CX Solutions Architect

Job Summary

A company is looking for an AVP - CX Technical Architect.

Key Responsibilities

• Manage end-to-end CX solution design across voice and digital contact centers
• Act as a solutioning leader for pursuits and strategic existing logos
• Provide thought leadership on CX platforms and ecosystems, defining integration strategies

Qualifications & Experience

• Bachelor's degree required; Master's degree preferred
• 15+ years of experience in CX solutioning, architecture, or consulting
• Prior experience at BPOs, CX consulting firms, or CX technology-led services organizations preferred
• Demonstrated experience leading large, complex, multi-tower CX deals
• Exposure to GenAI-led CX initiatives is a strong plus