CX Solutions Consultant
Job Summary
To support a growing practice, the remote CX Solutions Consultant will evaluate clients' customer support platforms, develop AI readiness assessments, and recommend AI-powered solutions to enhance efficiency and customer experience.
Key responsibilities
- Evaluate clients' existing customer support platforms and assess their automation and AI feature usage
- Develop AI readiness assessments and create tailored workflow and automation strategies for clients
- Analyze support workflows and identify automation opportunities to improve operational efficiency
Required qualifications
- Fluency in English
- 1+ year of experience in AI-driven customer support automation and workflow optimization
- Strong understanding of customer support operations, including ticketing workflows and key performance metrics
- Hands-on experience with platforms like Zendesk, Freshdesk, and Intercom
- Solid knowledge of AI applications in customer support, such as chatbots and NLP tools
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,726 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
