CX Strategy Manager
Job Summary
As a critical member of the Customer Experience Strategy team, the full-time remote CX Strategy Manager will lead AI transformation initiatives to enhance customer experience by building listening infrastructure, prototyping AI-powered solutions, and collaborating with engineering teams to implement effective tools and workflows.
Key responsibilities
- Design and lead Voice of Customer (VoC) programs to provide actionable insights into customer experience
- Collaborate with functional stakeholders to identify and prioritize AI-driven opportunities for improving customer experience
- Rapidly prototype AI solutions and iterate based on user feedback before transitioning to production builds
Required qualifications
- 5+ years of experience in operations, business analysis, or a similar hybrid builder/operator role
- Hands-on experience with AI tools, including prompt engineering and low-code/no-code automation platforms
- Strong workflow/process analysis skills to identify automation opportunities
- Able to translate business problems into actionable AI use cases and write clear requirements for engineering teams
- Experience with customer insight programs, including NPS and CSAT surveys
Complete Job Description
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