CX Systems Administrator

Job Summary

As the technical backbone of the customer experience engine, the full-time CX Systems Administrator will lead the administration, configuration, and optimization of core CX technology, managing integrations and workflows while working remotely in the USA.

Key responsibilities

• Serve as the technical owner of Zendesk and associated CX tools, managing data mapping and automated workflows
• Administer workforce management platforms and optimize AI Agents to enhance operational efficiency
• Conduct system audits and interface with software vendors to resolve issues and implement enhancements

Required qualifications

• 3+ years of technical administration experience within a SaaS environment
• Deep administrative experience with Zendesk and HubSpot, including complex routing and integrations
• Strong logical reasoning skills with experience in mapping complex processes
• Solid understanding of SaaS integration methods, including webhooks and APIs
• Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment