CX Technology Program Manager

Job Summary

Driving the development and deployment of chatbot automation initiatives, the full-time remote CX Technology Program Manager will manage a portfolio of projects, ensuring alignment among stakeholders while navigating shifting priorities and operational complexities.

Key responsibilities

• Own end-to-end planning and coordination for chatbot automation initiatives across Shopper and Customer support programs
• Drive program execution by maintaining communication between technical teams, operations, and leadership to keep projects on track
• Build and maintain operational infrastructure for the CX Technology Programs team, including program tracking and status reporting

Required qualifications

• 5+ years of experience in program management, technical program management, or operations program management within a technology or e-commerce environment
• Demonstrated ability to manage multiple concurrent programs with cross-functional stakeholders
• Experience with automation, AI, or chatbot technology programs and their operational deployment
• Proficiency with project management tools like Jira or Asana and comfort using data for tracking progress
• Proven ability to create structure in ambiguous environments and drive critical work forward