CX Training Facilitator

Job Summary

A company is looking for a CX Training Facilitator who will enhance the Customer Experience teams through effective training and development.

Key Responsibilities

• Conduct engaging training sessions for new hires and ongoing team development
• Collaborate with the content team to improve training materials based on effectiveness
• Analyze performance trends to identify learning opportunities and create tailored training plans

Required Qualifications

• 1+ year of experience in a training facilitator role
• Proven success in coaching or mentoring peers
• Experience with training tools like Lessonly/Seismic Learning or Articulate/Reach
• Strong understanding of modern training methods and e-learning platforms
• Comfort with Salesforce in a support/training setting