CXO Specialist - Member Advocate

Job Summary

A company is looking for a CXO Specialist-Member Service Advocate.

Key Responsibilities

• Provide exceptional customer service to members, addressing inquiries from escalation and service recovery channels
• Conduct member outreach and collaborate with partners to facilitate a positive member experience
• Document member interactions accurately and support outcomes reporting in all systems

Required Qualifications

• Minimum of two years of customer service experience
• High School Diploma or GED required; Bachelor's degree preferred
• Knowledge of Medicare Managed Care Plans required
• Intermediate knowledge of MS Suite
• Bilingual skills preferred