CXone Lead Developer

Job Summary

A company is looking for a CXone Lead Developer to provide technical leadership and hands-on development support for a cloud-based contact center environment.

Key Responsibilities

• Lead the design, development, and optimization of advanced call flows using CXone Studio
• Build and maintain custom IVR and ACD routing solutions to support complex customer interaction workflows
• Integrate CXone solutions with external systems, including APIs, databases, and third-party applications

Required Qualifications

• 5+ years of experience working with NICE CXone in a development or engineering capacity
• Strong expertise in CXone Studio, including building complex, fully customized call flows
• Proven experience with IVR, ACD, and contact center technologies in a cloud-based environment
• Hands-on experience with API integrations and database connectivity
• Experience supporting production environments with high availability requirements