Cybersecurity Client Success Manager

Job Summary

Managing client relationships remotely, the full-time salaried Cybersecurity Client Success Manager will ensure clients achieve measurable security outcomes by overseeing the cybersecurity services lifecycle, from onboarding to renewal, while collaborating with internal teams to drive value and manage risks.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing the end-to-end client lifecycle and maintaining executive-level relationships
• Translate cybersecurity operations into executive-ready reporting, ensuring clients understand service contributions to risk reduction and compliance readiness
• Act as a coordination point between clients and internal stakeholders, leading escalations and supporting client retention and renewal efforts

Required Qualifications

• 5+ years of experience as a Client Success Manager, Account Manager, or Project Coordinator in cybersecurity or IT services
• Strong understanding of SOC operations, incident response, and security delivery models
• Proven ability to communicate complex technical concepts to executive and non-technical stakeholders
• Experience managing enterprise client relationships, renewals, and escalations
• Commitment to core values of integrity, accountability, and continuous growth with a client-first mindset