Cybersecurity Client Success Manager

Job Summary

Managing the client relationship for cybersecurity services, the full-time Cybersecurity Client Success Manager will ensure clients achieve measurable security outcomes by overseeing the entire client lifecycle, from onboarding to renewals, while working remotely.

Key Responsibilities

• Serve as the primary point of contact for assigned cybersecurity clients, managing the client lifecycle and maintaining executive-level relationships
• Translate cybersecurity operations into executive-ready reporting, demonstrating how services contribute to risk reduction and compliance readiness
• Act as a coordination point between clients and internal teams, leading escalations and supporting client retention and renewal efforts

Required Qualifications

• 5+ years of experience in Client Success Management, Account Management, or Project Coordination within cybersecurity or IT services
• Strong understanding of SOC operations, incident response, and security delivery models
• Proven ability to communicate complex technical concepts to both executive and non-technical stakeholders
• Experience managing enterprise client relationships, including renewals and escalations
• Demonstrated alignment with core values of drive, empathy, and collaboration