Cybersecurity Support Analyst

Job Summary

A company is looking for a Cyber Insured Support Analyst (Remote).

Key Responsibilities

• Serve as the first point of contact for insureds reporting cyber incidents and assist with follow-ups on cyber/privacy control implementations
• Engage with insureds daily via email and phone, ensuring exceptional service and satisfaction, while conducting onboarding calls as needed
• Coordinate communications regarding claims, assist with proactive loss mitigation, and provide support for security and privacy scans

Required Qualifications

• College degree and/or 2+ years of equivalent experience in a customer-facing role
• Broad knowledge of cybersecurity terminology and concepts
• Cybersecurity industry certifications strongly preferred
• Confidence in communicating with senior business leaders under stressful conditions
• Strong organizational skills and ability to manage multiple tasks simultaneously